Privacy Policy

1 Introduction

At Elevate AI Digital, we are committed to maintaining the trust and confidence of our customers. This Privacy Policy explains when and why we collect your personal information, how we use it, and how we keep it secure.

By using our services — including our website, SMS campaigns, and customer communications — you agree to the practices described in this policy.

2 Information We Collect

We collect personal information when you use our website forms or otherwise interact with our services. This may include:

• Name
• Mobile phone number
• Email address
• Shipping address or other contact details
• SMS opt-in status and consent records
• Purchase history and customer preferences
• Technical data such as IP address and browser type (via cookies)
• Any other information you voluntarily choose to provide

3 How We Use Your Information

We use your information to provide and improve our services, including:

• Sending you messages via our A2P SMS service (only after express consent)
• Sending marketing and promotional SMS messages where applicable
• Processing orders and managing your account
• Providing customer support
• Research and analysis of service effectiveness
• Improving and personalizing your experience
• Ensuring the security of our service
• Fulfilling legal or regulatory obligations

4 SMS Marketing & Consent

When you opt in to receive SMS messages from Elevate AI Digital, we may send you promotional content such as updates, offers, or special announcements.

• Message frequency may vary
• Message and data rates may apply
• You may unsubscribe at any time by replying STOP to any SMS message
• For help, reply HELP or contact us directly

5 Sharing of Information

We do not sell, rent, trade, or disclose your personal information — including mobile information — to any third parties under any circumstances. This includes all personal data, SMS opt-in data, and consent records.

We may share information only in the following limited cases:

• Service providers and subcontractors who assist us in delivering our services (e.g., customer support). These parties are bound by confidentiality obligations
• Law enforcement or government agencies if required by law

6 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. We take the security of your data seriously and continuously work to maintain the confidentiality and integrity of your information.

7 Your Rights

You have the right to:

• Access or correct your personal information
• Request deletion of your personal data (subject to legal obligations)
• Restrict or object to the use of your information
• Opt out of SMS or email marketing at any time
• Manage cookie preferences through your browser settings

To exercise any of these rights, please contact us using the details below.

8 Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated date at the top of this page. We encourage you to review it regularly to stay informed about how we protect your information.